Privacy policy

Last updated: June 2026

Welcome to Roami. This Privacy Policy explains how we collect, use and disclose your information when you use our services, and informs you of your privacy rights and how the law protects you.

By using the services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Interpretation and definitions

Interpretation

Capitalised words have the meanings defined below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

• Account means a unique account created for you to access our service or parts of our service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interests or other securities entitled to vote for the election of directors or other managing authority.
• Application means the software program provided by the Company, named Roami.
• Company (referred to as “the Company”, “we”, “us” or “our”) means Hong Kong LinZe Co., Limited, located at FLAT/RM A 12/F ZJ 300 300 LOCKHART RD WAN CHAI HONG KONG.
• Country refers to: Arizona, United States.
• Device means any device that can access the service, such as a computer, phone or tablet.
• Personal data means any information relating to an identified or identifiable individual.
• Service refers to the Application.
• Service provider means any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals employed to facilitate the service, provide the service on the Company’s behalf, or help analyse how the service is used.
• Usage data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).
• You means the individual accessing or using the service, or the company or other legal entity on behalf of which that individual is accessing or using the service.

Collecting and using your personal data

Types of data collected

Personal data. While using our service we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to: email address, account login credentials, and other information you voluntarily provide.

Usage data is collected automatically when using the service. It may include your device’s IP address, browser type, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the service from a mobile device we may collect, automatically, the type of device, its unique ID, its IP address, the operating system, the mobile browser you use, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever you visit our service.

Use of your personal data

The Company may use personal data for the following purposes:

• To provide and maintain our service, including monitoring its usage.
• To manage your account: to manage your registration and give you access to the functionalities available to registered users.
• For the performance of a contract: the development, compliance and execution of the purchase contract for products, items or services you have bought through the service.
• To contact you by email, telephone, SMS or other equivalent electronic communication (such as push notifications) about updates or informative communications related to the functionalities, products or contracted services, including security updates.
• To provide you with news, special offers and general information about goods, services and events we offer that are similar to those you have already purchased or enquired about, unless you have opted out.
• To manage your requests: to attend to and manage your requests to us.
• For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution or other sale or transfer of some or all of our assets, in which personal data held by us is among the assets transferred.
• For other purposes: data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our service, products, marketing and your experience.

We may share your personal information in the following situations:

• With service providers, to monitor and analyse the use of our service and to contact you.
• For business transfers, in connection with any merger, sale of company assets, financing or acquisition of all or part of our business.
• With affiliates, in which case we require those affiliates to honour this Privacy Policy.
• With business partners, to offer you certain products, services or promotions.
• With other users, when you share personal information or interact in public areas; that information may be viewed by all users and distributed publicly.
• With your consent, for any other purpose.

Retention of your personal data

The Company retains personal data only for as long as necessary for the purposes set out in this Privacy Policy, to comply with legal obligations, resolve disputes and enforce our agreements. Usage data is generally retained for a shorter period, except where it is used to strengthen security, improve functionality, or where we are legally obliged to keep it longer.

Transfer of your personal data

Your information, including personal data, is processed at the Company’s operating offices and in any other place where the parties involved in the processing are located. That means it may be transferred to — and maintained on — computers outside your state, province, country or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Company takes all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy, and no transfer of personal data takes place to an organisation or country unless adequate controls are in place.

Delete your personal data

You have the right to delete, or ask us to help delete, the personal data we have collected about you. Our service gives you the ability to delete certain information from within it. You may update, amend or delete your information at any time by signing in to your account and visiting the account settings, or by contacting us.

We may need to retain certain information where we have a legal obligation or lawful basis to do so.

Disclosure of your personal data

Business transactions

If the Company is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances the Company may be required to disclose your personal data if required by law or in response to valid requests by public authorities (for example, a court or a government agency).

Other legal requirements

The Company may disclose your personal data in the good-faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of the Company.
• Prevent or investigate possible wrongdoing in connection with the service.
• Protect the personal safety of users of the service or the public.
• Protect against legal liability.

Security of your personal data

The security of your personal data matters to us, but remember that no method of transmission over the internet and no method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal data, we cannot guarantee its absolute security.

Children’s privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under 13 without verification of parental consent, we take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

Links to other websites

Our service may contain links to other websites that are not operated by us. If you click a third-party link you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the “last updated” date at the top. We will let you know by email and/or a prominent notice on our service before the change becomes effective. Changes are effective when they are posted on this page.

Contact us

If you have any questions about this Privacy Policy, or to exercise your privacy rights, contact us by email at roamiesim@roamiapp.com, or by mail at Hong Kong LinZe Co., Limited, FLAT/RM A 12/F ZJ 300 300 LOCKHART RD WAN CHAI HONG KONG.