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Straight answers, no ticket required.
I landed and have no data — what do I check first?
Three things, in order: (1) mobile data is switched to the RoamiData eSIM, not your home SIM; (2) data roaming is on for that eSIM — it sounds wrong but it's required; (3) the eSIM is actually enabled. Nine out of ten “no service” cases are one of these.
Still stuck? Send us your order number and a screenshot of Settings → Mobile data. We can usually see the activation status on our side.
Does my 15-day plan start when I buy it?
No. The countdown starts the first time the eSIM connects to a network in the destination country. You can install it weeks in advance on Wi-Fi and it stays dormant.
Can I use the eSIM and still receive calls and SMS on my normal number?
Yes. Keep your home SIM active for calls, SMS and iMessage, and set mobile data to RoamiData. Two lines run at once; your number never changes.
How do I top up when I run out?
Open the order in your account, choose Top up, pay, and the same eSIM picks up the extra data in about a minute. No new QR code, no reinstall.
Can I cancel or get a refund?
Unused eSIMs are refundable for 30 days — email us the order number. If a plan never connected and support couldn't fix it, we refund in full, used or not.
Is the QR code reusable if I change phones?
An installed eSIM can only be transferred by deleting it from the old phone first, and only once in most cases. Message us before switching devices and we'll walk you through it.
Still stuck? Talk to a person.
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