Terms of service

Last updated: June 2026

1. Validity of general terms and conditions

The following terms and conditions apply to all services related to the resale of prepaid Roami eSIM cards provided by Hong Kong LinZe Co., Limited (hereinafter referred to as “Roami” or “the Company”). These terms and conditions are set out in the Roami application. Roami will only accept changes to the terms if there is an explicit written agreement to the contrary.

2. Description of service

2.1 Roami eSIM resale

Roami resells prepaid Roami eSIM cards. Customers register and purchase eSIM cards through the Roami app. Our payment methods include Apple Pay and other major payment options.

2.2 Registration for Roami data services

Customers must accept the general terms and conditions to use Roami data services. Customers provide the following information directly or through the service provider’s intermediary: nickname, address (billing address) and email address.

2.3 Roami data service commitment

Roami will make reasonable efforts to provide customers with quality services. However, Roami does not guarantee that services will be uninterrupted, timely, secure or error-free. Risks associated with normal wear and tear are borne by Roami, and Roami will promptly repair damage that seriously affects device functionality and/or replace the device.

2.4 Customer conduct

When using Roami’s devices or services, customers shall not engage in abusive, illegal or fraudulent conduct, or conduct that causes network damage or destruction. Where customers breach their obligations under these terms, Roami has the right to suspend the customer’s use of the services, and will notify customers of the suspension as soon as reasonably practicable. During the suspension period, customers shall continue to pay all amounts due under this agreement related to the suspended services.

3. Commencement, duration and termination of contract

The service contract between Roami and the customer becomes effective from the date the customer places an order through the Roami app. The contract terminates upon the customer’s receipt of the purchased Roami eSIM. Activation of the Roami eSIM is the sole responsibility of the customer.

4. Fees and payment

4.1 Payment conditions

Payment for Roami services is processed through Apple Pay and other major payment methods. The currency for payment is US dollars ($). Credit card transactions will be processed.

4.2 Usage fees

Unless otherwise stated, all fees listed by Roami include VAT.

If a customer reasonably and in good faith disputes an invoice or any part of it, the customer shall notify Roami within 12 days of receiving the invoice, providing reasons for the alleged inaccuracy and, where possible, the amount the customer believes is payable.

Except where the customer’s claim is undisputed or has been confirmed by a final court judgment, the customer is not entitled to offset any of its claims against Roami’s claims. Customers can immediately view purchased Roami eSIMs under the “My Roami” tab on the website or application.

5. Refund / cancellation / modification policy

If a Roami eSIM cannot be activated because of technical issues on Roami’s end, the customer is entitled to request a refund or replacement. Roami account balances are non-refundable, cannot be exchanged for cash, and cannot be used to offset discount vouchers. The full conditions are in the Refund policy.

6. Privacy

All data provided by customers while using Roami devices is protected in accordance with the relevant customer data privacy provisions. All customer-provided data retained by Roami is used explicitly for contract fulfilment and to inform customers about products related to their contractual agreement. Customers expressly agree to receive such information, including for marketing purposes, in electronic form (for example by email). Customers may revoke this consent at any time in writing to Roami, specifying the affected email address.

7. Disclaimer

Roami assumes no liability for damages or breach of contract where you are unable to use Roami data connectivity, or where the data connectivity service does not meet expectations, in the following circumstances (including but not limited to):

• Interruption of data transmission due to failures in telecommunications operators’ equipment rooms or communication networks.
• Package interruption due to force majeure events such as typhoons, earthquakes, power outages, floods, wars or terrorist attacks.
• System interruption due to hacker attacks.
• Malfunction of your terminal device.
• Remote areas without signal, or areas and environments where local operator signal coverage is insufficient.
• Areas without network coverage, such as subways, tunnels, basements, mountains and oceans.

8. Service management and control

If misuse, abuse, exhaustion, waste or other improper use of data adversely affects the network experience of other users, the operator may, on the basis of fair use, take control measures or suspend services for the offending users where necessary to ensure all users can normally use the data service.

In addition to accepting these terms and complying with relevant laws and regulations, you must not rent, license, mortgage, translate, adjust, alter or modify Roami services, or merge them with any other products or packages; nor shall you disassemble, decompile, reverse engineer or create derivative works of all or any part of Roami services. For malicious misappropriation of Roami credits and possible fraudulent payment collection, we reserve the right to clear user balances or disable accounts.

9. Liability and warranty

Roami is not liable for any losses caused by service unavailability or instability. Roami does not guarantee the continuous availability of network services. If you have any questions, please email roamiesim@roamiapp.com.

10. Legal effect

The validity, interpretation, modification, performance and dispute resolution of this agreement are governed by the laws of the Hong Kong Special Administrative Region. If disputes or disagreements cannot be resolved through negotiation, mediation, arbitration or other means, either party may file a lawsuit with the Hong Kong International Arbitration Centre.

Contact us

Email: roamiesim@roamiapp.com
Company address: FLAT/RM A 12/F ZJ 300 300 LOCKHART RD WAN CHAI HONG KONG

Trademark notice

© 2026 Hong Kong LinZe Co., Limited. All rights reserved. The Roami logo and product names are trademarks of Hong Kong LinZe Co., Limited.