The short version is on this page. The long version is what binds us — read whichever part you need.
RoamiData sells prepaid data plans delivered as an eSIM profile. You are buying data access on a partner network in the destination country, not a mobile number, and not voice service. Plans include the data allowance, validity period and network listed on the product page at the time of purchase.
The eSIM profile is delivered by email and in your account immediately after payment clears. The validity period begins on first connection to a supported network in the destination, not at purchase. Installing the profile does not start the clock.
Prices include applicable taxes unless stated otherwise. Discount codes apply to the plan price, cannot be combined unless explicitly stated, and may be withdrawn at any time. Flash-sale timers refer to the promotion, not to a reservation of stock.
Unlimited plans are subject to a daily fair-use threshold shown on the product page. Speeds may be reduced after the threshold is reached until the next day. Hotspot use may be limited on unlimited plans.
You agree not to resell data, use the service for fraudulent activity, or use it in a way that violates the laws of the destination country. We may suspend service for abuse, with a refund of the unused portion.
We are not liable for coverage gaps caused by the destination carrier, device incompatibility you did not check, or local network restrictions. Our liability is limited to the amount you paid for the affected plan.
We may update these terms; the version in force is the one published when you buy. Material changes get an email to registered customers.
To deliver an eSIM we need your email address, and optionally your name and billing country for invoices. Payment details go directly to our payment processor — we never see or store full card numbers.
We do not see your browsing history, your contacts, or the content of your traffic. The eSIM is a data pipe; usage totals come from the carrier as an aggregate figure.
Order records: 7 years, because tax law requires it. Support conversations: 24 months. Marketing consent: until you withdraw it. Account data: deleted within 30 days of a deletion request, except records we must keep for tax.
Our carrier partners (to provision the eSIM), our payment processor, our email provider, and our analytics tool. All are bound by data-processing agreements. We do not sell personal data.
You can request access, correction, export or deletion at privacy@roamidata.com. We answer within 30 days. If you're in the EU/EEA you can also complain to your local supervisory authority.
We use a session cookie to keep you signed in, and analytics cookies to see which pages help people decide. No advertising cookies. You can clear them at any time in your browser.
If your eSIM never connects and our support team can't fix it, you get a full refund — within 30 days of purchase, whether or not the plan was partially used.
Email help@roamidata.com with your order number (RD-XXXX-XX). No forms. Most refunds are decided the same day and land back on the original payment method within 5–10 business days.
Digital content delivered immediately normally waives the 14-day withdrawal right. We give you 30 days anyway, on the terms above — it's simpler for everyone.
RoamiData B.V.
Keizersgracht 241, 1016 EA Amsterdam, Netherlands
KVK 86123456 · VAT NL863456789B01
Support: help@roamidata.com
Privacy: privacy@roamidata.com
Press: press@roamidata.com
M. de Vries, address as above.
We are not obliged to participate in consumer arbitration proceedings, but we will always try to resolve a complaint directly first.